December 1, 2004
Dear Customer:
Thank you for bringing your recent experience to our attention. We are always interested in hearing from our customers but regret that it was this type of occurrence that prompted your letter. We apologize for the lack of a prompt reply to your inquiry concerning the electric meter as well as the unpleasantness you experienced.
You were correct in thinking that the meter was not functioning properly. The electric meter began to malfunction sometime after your 5/21/04 meter reading. Consequently, you have been under billed for the past six months. However, the prorated charges have been limited to three months plus the current month based on your consumption history. This action appears as corrections on the enclosed bill dated 11/30/04. We will gladly grant up to six months to pay the balance of the assessed back billed amount in monthly installments.
We understand how disappointed and/or frustrated you may have been and sincerely apologize for any inconvenience this may have caused. We are taking the necessary steps to ensure that you receive timely and accurate bills in the future.
We at JEA value you as a customer. We appreciate your business and look forward to serving your utility needs.
Sincerely,
Mrs.
Deirdre Baker
Senior Support Specialist
Billing Support Services